First day of connection and there is a fault

Hi there guys

So my dear friend Joann finally moved into her own apartment and decided to get her own connection.

The very first day of getting an internet connection, there was a fault on the line and she is unable to use the service at all.

We attempted test accounts, guest accounts and absolutely everything and determined it was the line that was the problem.

If this is how the connection is from day one, I would rather advise her to leave your infrastructure and go wireless.

Please attend to this ASAP and resolve this.

Please also pass credit on the ADSL line that she cannot use !

Fault ***

Regards.