First bill absolutely crazy- No suprise!

I can see why this company has earned the title 'Hellkom' After waiting months for the line to be installed and after receiving no information on installation on how to activate the ADSL etc. I have now received my first bill laden with charges for services that I neither asked for, signed up for or was informed about. There are even charges for a period when the line wasn't even installed. I mean come on, are you people serious??!