Fire your accounts department!!! All of them!!!

Utterly useless!!! I paid my account on 05/11/2025, and I paid more than the invoice amount. Today on the 16th they suspend my lines "due to collection". They brag about a Whatsapp support channel, which is no more than a bot that offers no assistance. Thuso, their online chatbot is no better. I have requested two callbacks since I received the first SMS for disconnection yesterday on the 15th, it is close of business on the 16th and I'm still waiting. I eventually got through to a consultant after jumping through automated hoops on their support line, took me 7 minutes just to get a human on the line. It's like Telkom does not want you to speak to a real person for assistance, but their automated systems are of no use also... This is almost a monthly occurrence, and I am fed up... Then to top it all off, their lawyers threaten me with defaults and legal action on almost a monthly basis, for money only due at month-end (as is clearly stated on their invoices)... Please fix your accounts department!