Fire the billing department

<p>I took out a mobile contract with them.The first billing month they captured the incorrect banking details and ito was corrected and I had to manually pay. Come the second month no money was deducted. I called on the 4th Aug,2016 at 1:10pm to queries why they haven't debited me. It was confirmed they hadn't tried to do so when my billing date is the last day of the month. They said a case was open and a billing dept member would call. Case no: ********** 2. On Wed 11 Aug 2016 I get a message they are going to cut off the service ifor I don't pay at a ABSA within 48 hours. They at that point still haven't called about my querie. The level of incompetence is astounding.</p>