1 reviews | Active since Jan 2017
Finrite Telkom Insurance will be taken to the ombudsman
<p>I sent my daughter's ph in for repairs. At the Adderley Street Telkom branch, I was quoted R2560 which I queried cos I have insurance. The phone was sent to Finrite, the money was paid.I emailed Finrite who first advised they couldnt locate the payment. Then I received another email from the same lady, Busisiwe who advised my phone was sent to Telkom on 02 Oct 2016. After running up and down, I emailed the lady telling her I will be taking Telkom to the ombudsman. The same day she rep**** stating the ph is with the finrite - it was never sent back to Telkom. I have been emailing her ever since but she ignores my email. I have requested a deadlock letter which is also being ignored. I am taking Finrite to the ombudsman cos I am paying insurance and a contract my daughter isnt making use of.</p>
Thank you Noleen. I was under the impression Telkom has nothing to do with the insurance co. The insurance co is just a 3rd party. I have been waiting on a quote from the insurance team and my next bill is again due. This is unacceptable especially seeing that if you go instore, they just shrug their shoulders when you speak to them. Even the manager is *********** and arrogant and they LIE to your face without shame. The services received from your Adderley Street branch is shocking. But thank you for replying.
Thank you Noleen. I was under the impression Telkom has nothing to do with the insurance co. The insurance co is just a 3rd party. I have been waiting on a quote from the insurance team and my next bill is again due. This is unacceptable especially seeing that if you go instore, they just shrug their shoulders when you speak to them. Even the manager is *********** and arrogant and they LIE to your face without shame. The services received from your Adderley Street branch is shocking. But thank you for replying.
Good day
Just to advise, I have heard ABSOLUTELY NOTHING from your repair centre and they STILL HAVENT SENT ME A NEW QUOTE. What is gonna happen now? I am paying a contract while telkom and finrite are playing cat and mouse. What compensation am I gonna get from your company and by when is my issue gonna be resolved?
Thanx
Good day
Just to advise, I have heard ABSOLUTELY NOTHING from your repair centre and they STILL HAVENT SENT ME A NEW QUOTE. What is gonna happen now? I am paying a contract while telkom and finrite are playing cat and mouse. What compensation am I gonna get from your company and by when is my issue gonna be resolved?
Thanx
You people just dont care. I am not receiving any feedback from you neither your insurance team. I have contacted the ombudsman and is waiting on their reply but im not leaving it there. I am gonna take this higher.
You people just dont care. I am not receiving any feedback from you neither your insurance team. I have contacted the ombudsman and is waiting on their reply but im not leaving it there. I am gonna take this higher.