Finrite, its poor service and not sticking to timelines they give themselves!

I am so disappointed that this matter is still not resolved, I am still waiting for finrite to get back to me based on my dispute for my excess fee. The company sent me two policy schedules and said one was sent in error. I have asked them to advise me why the one sent in error reflects a lower excess and no-one can explain this to me, they simply say its a mistake. The poor service that I have received from this company is utterly disgusting. I claimed for a cellphone on the 07/12/19, and it is the 24/01/2020 and I have not received a call from a manager regarding my complaint simply just emails.

I had emailed the agent who asked me for my details, on Wednesday the 22/01/2020, the response I received from them was as follows: Valued Client,

Thank you for contacting us!

This is an automated reply to confirm receipt of your submission.

If you have lodged a complaint, kindly allow us two (2) working hours to respond with an official Complaint Number.

You will be contacted should additional information be needed; in order to resolve your complaint. We will also correspond with you during and upon resolution of your complaint.

Finrite Customer Services *********************************************************************************** I have given the company two working days to respond to me and I still have no correspondence from the company. It is sad and pathetic that we need to go through extreme measures of writing these reports to get them to contact us. I still do not have a phone since 07/12/19. The fact that this is not important to the company is really beyond me. When I visit Telkom stores they tell me that this is a norm for the company as they try to **** us for more excess as possible. its just sad.

I would never recommend this company to anyone, as they are extremely unprofessional and their agents are extremely rude because they did not receive enough training they are unable to answer certain questions when they are posed to them, they become frustrated and make you hold the line for over 15-20 minutes.

I regret ever choosing this insurance because its as useless as not having one.