FINRITE IS PATHETIC

Good day

Hoping you can assist

I have a contract with telkom and I took out insurance with telkom insurance (Finrite). I called in on the 22/11/19 requesting to cancel the insurance on the device i have on contact with Telkom. I was advised to email Finrite and cancel with them. Which i had done, on the 23/11/19 it had been cancelled but have to serve a 30 day Cancellation period which i did.

On the 02/01/2020 and amount of R83.73 was deducted from my accout with my telkom account.

I received a telkom invoice on the 7/01/2020 i had called into Finrite to tell them that im still being deducted of R83.73, I was told that the matter will be escalated, and if an amount gets deducted again i should call in again.

I called in on the 1/02/2020 and spoke to a Presilla Ramaru, and again i was told the situation will be escalated, and i should receive feedback within 48 hours on working days.

Its 10 days later and still heard nothing.

I called in again on 5 February and spoke to a Siyabonga Mahlangu which was completely ***********. Took so long to answer it felt almost like the line had dropped a couple of times. And again i was told the matter will be escalated. And he can get a supervisor by the name of Natasha Claasen to call back but no time frame was given. Will it be exactly the same as they will contact me after 48 hours?

I have lodged the complaint on Hello Peter as well and still havent had anyone contact me regarding the situation.

I have paid so far R167.46, and again the R83.73 will go off on the first of March. No one seems to be able to help me. I have emailed countless times, and no one response. I have called countless times and I only get told the matter will be escalated......

When can I Expect someone to contact me regarding this matter ???????

Kind regards