Finrite Do your job right

I can not believe this level of unprofessional service I am exposed to here. I put in my claim on the 2nd of September 2020 and I don't even have a claim number, meaning that my claim has not been logged. I was asked to go instore to get the document and I did and sent back but every time I call in to check on the claim the consultant will start the process from scratch. I have spent more money on airtime trying to call and follow up. It's now been 8 weeks since I sent these documents. I have not had a phone for 8 weeks. this defeats the purpose of having insurance in the first place.