FINRITE DISGUSTING SERVICE

I am absolutely unfulfilled and disappointed in the service I have received from Telkom Insurance FINRITE!

Now, I lost my phone on the 5th of January which I had to block the phone and I called the Telkom call centre and was thus advised that I have insurance and can claim. I submitted my claim with you on the 7th January and mind you, I submitted all required documents!

It has been a long, tiring and never ending fight with their *********** staff for the past 17 DAYS!

I am officially lodging a complaint and would thus like to have my matter escalated to their compliance officer as I have come to discover that NOBODY in their unprofessional company has the ability to deal with clients queries, including the *********** management they put in place. The amount of DISGUST I have over their service is indescribable!

My claim was initially handled by Lakisha Jansen on the 8th when I had to take my time to follow up and confirm receipt of my claim. She promised to submit and escalate to your “Usage department” and guess what, It took them over a week to get feedback. I had to phone in almost every day to follow up and using my airtime WHICH I DEMAND IT BE REIMBURSED back to me!

I then phoned in and spoke to Pertunia Mamogane and she could not assist either and gave me endless excuses. She escalated to her *********** supervisor Natasha Klaasen and I must say that this Natasha is not fit for the position she holds! She had to get back to me and she is still contacting me today as she is always on another call when I have to speak to her. I spoke to Sphiwe Marobela and still no help. Phoned in again and spoke to Vusumzi Wisamzi and I applaud his handling of my query though it got out of his hands and they had to escalate to your underwriters. He tried to get Nthabiseng in usage to assist but no help. I phoned in again and spoke to Matlhogonolo Ramotshela yesterday and please consider the mentioning of her name as a complaint which needs to be looked at. She hung up on m yesterday and with her lack of telephone etiquette it sounded that she was not willing to assist me. I thankfully spoke to her again today and still asked to speak to a senior but there was nobody willing to speak to me.

I need my query resolved by Friday and failure to do so will result in me having to seek legal advise against your company. Also, please take this email as a formal request to cancel my policy with IMMEDIATE EFFECT and I do not expect any debit orders running including the month of January.

Thanks,