Finite insurance

This is worse insurance company with *********** staff, including telkom. My phone got ****** last year December and I asked telkom staff how do I claim and I was to send them an email and I did that. After a day I called them it took 30minutes before they answered and I was asked for documents which I did send them.

After two days again I had to call them to get more information about how do I pay excess fees. I was given a n amount and banking details with no claim number. I was promised that the will email it to me last year December.

Today is the 4th of February and I had to call them again to a claim number. It took them 45minutes for them to answer my call and the line was bad. I explained to her that I'm still waiting for claim number, then I told her that her line is bad then she drop my call.

Still now I'm still waiting for claim number so I claim.