Finding it impossible to cancel a service

7 weeks ago I filled in a service cancellation form to cancel the HOME UNCAP BASIC service on my line and sent it to the email: [Email Removed] Got a reply back that it was received and that someone will contact me within 72 hours. 4 Weeks went by and no one phoned or emailed me and when I checked my bill again the service was still on it. So I sent the cancellation form again and again I got the same reply email from them. Another 3 weeks went by without reply and on receiving my new bill I was still being charged the service. So today I contacted telkom on their chat service, spoke to a Nico who told me to send the cancellation form to another email nl: [Email Removed] then he told me to phone the call centre. So I phoned and after being put on hold and transferred to multiple departments I spoke to a lady who told me they do not handle the cancellations anymore and then she gave me a *** number I should call for that. Phoning the number just gave me a \number does not exist"message. So struggling for an hour on the chat service and phone with them I still don't know why my I'm being billed for the service I cancelled 7 weeks ago. """