Finding it hard to get hold of Telkom

Good day<br> <br> I logged a query about 2 weeks ago to investigate if my line can be moved to a new location and was eventually told to log a query on the website (after contacting Telkom via Twitter).<br> <br> I did this but still have not received any confirmation/contact from Telkom regarding the line move or if it would be possible to move to my new location. I have been tweeting Telkom every second day, only for them to say they are escalating the matter higher and higher but still I have not heard anything.<br> <br> Why is it impossible to get hold of someone at Telkom who can help me out with this?