********* financial practices

I have come to the realisation that no amount of talking to the call centre or walking into any POP's helps.

Around May i called my service provider Telkom to inform them of an issue with network coverage where i had moved to due to work, an area in the city when i had used telkom in a rural area and it worked just fine and whenever network had issues they were always happy to assist.

That led to me being assisted to a point were a technician came to my place in a bid to fix the matter, after many tries which were unsuccessful despite effort from that department i would really like to commend them for their effort. after a few weeks they reached an outcome that the matter would not be resolved in 12 months so they informed me that i can cancel my contract and get a new service provider. i was hesitant at 1st but realising that i sit home with no internet at all i decided to contact another service provider and took up a data plan only as it still had a device obligation fee which i needed to pay.

I then called telkom and inform them what led to this decision and that my contract should be cancelled, i confirmed with the person who did the cancellation (ref number - ***A) that im still liable for a device obligation fee which the statement showed around R10k and asked how much monthly will i pay for the reminder of my contract term, she gladly confimed a figure plus minus R500, which i was okay with, now at this point im thinking all things are normal and month end they will take the amount as stated, however they attempted to debit R10k+, which i had not made provision for and i ended with a bank charge for such foolishness.

I again out of good faith called telkom and asked about this amount which they now came with a new story to me, that im liable to pay the full amount and not arrangement can be made, which was a shock. i asked they re-isntate my contract rather and give me a call plan for around R40 over and above the device fee, they forced me to reinstate the old plan which a lot of data and i did not need because i wouldn't be able to use that data in any case, what worse is the last call i received, botherline rude and obnoxious note that this is almost the case with every advisor who works for TELKOM which for me speaks to culture, zero service 100 rude.

I regret ever walking into a telkom store.

I wish i could encapsulate everything im going through with this service provider but it is a lot.