Financial Disgrace to Public!

Given this message - "Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issue". I decided to go directly to ICASA and have my legal team attending to the matter, I even requested public publishing ...what is happening with the people's money especially the "credits" that must be reimbursed and the amount due is 3 times lower than the actual amount to be reimbursed.