Finally received my order but Sim card not Active

HELLKom. Thats what this company is. I regret signing with Telkom, thinking they have bettered their service. I have finally received my Online Order for the R599 Uncapped Special on Thursday Morning (08/10/15) @ 08:45am. The Receipt informed me that the sim card will be activated within 24 hours of delivery. Nothing as until now. I then called the 081 180 no after 24 hours. Called 3 times because i kept getting cut off(they take forever to answer). I was told to cal 10210 but i dont own a Telkom Landline, Hence i cannot get thru. I was also given a *** no to call, but the very RUDE lady told me that they are 1 of the companys that do online sales for Telkom but she cant help me because they didnt sign me. I also went to the Telkom Mobile store in East Rand Mall but no surprise. They cant help me because i signed up via the tele sales. Does the Telkom Mobile store not belong to Telkom. EVERYONE PASSES THE BUCK TO THE OTHER. Does Telkom Mobile not have any 011 nos one can call