FINALLY CANCELLATION PROCESSED, BUT NO REFUND

I am now completely and totally fed up with Telkom. A while back I posted a complaint regarding Telkom not activating my SIM and my battle with them to either activate the SIM or cancel the contract.<br> Well, they were unable to activate the SIM after 2 weeks of calls and at least R500 in calls to them to do so.<br> I eventually reached a consultant who indicated that she would cancel the contract on my behalf.<br> The handset was picked up from me on the 18/02/2015.<br> Numerous calls thereafter and no one is once again able to ascertain when my refund will be processed. <br> If I knew this, I would have just paid them the handset fee and kept the handset, but now I am paying them R1500 for not activating my SIM and being able to deliver and pick up the handset that I was unable to use due to their completely and utter lack of competence.<br> I will never ever ever ever (if it comes to my knowledge) allow any person to proceed with a contract of any sort via Telkom after this ordeal. It has been absolutely shocking to me how little regard they have for their customers, but how quick they are to deduct the funds for which they will not deliver the promised service EVER.