Final Straw!

I once again submit my disappointment with regards to Telkom. I have been battling with them to install a pole for our landline. This has been a problem since September 2020, when our line across the neighbour's property was cut (by individuals unknown). We have contacted Telkom on numerous occasions and have received varied responses. I now have TWO references numbers because they could no find the first number. Since I submitted my complaint to them via Facebook and Hello Peter, I have had a response and been on messenger to them submitting their various request. The final straw was a response today to ask me to phone 10210... Reference numbers: *** / *** Number affected: *** WHAT DO I DO NEXT?