WD
William D
1 reviews | Active since Aug 2012
11 Jan 2018, 09:32
Final Accounts
Good day On the 27 November 2017, I requested to have services with you terminated as l am in no need for them. Furthermore, l received correspondence from your auto generated system informing of my request to have the service cancelled. “Request number for service to be cancelled ********** 146: ********** ” dated 27 November 2017
Recently l received an invoice from you which l am being billed for the period 12 Dec – 11 Jan 18 yet l have requested cancellation of your services. Why am I being billed for a service that l have cancelled. Furthermore i have tried to log a dispute on your website and its not getting submitted.
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Telkom's replyOfficial
05 Feb 2018, 11:03Hi Nonsense84
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply05 Feb 2018, 11:03
Official
Hi Nonsense84
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,