Fighting with Telkom for months to debit even though they have my banking details yet i still need to EFT which made me fall in a default :(

The worst experience and its still continuing. Every month there is a problem with payments. I have a debit order set up on my account yet they never debit and when i ask them to remove my banking details as it acts as a display on my account they tell me its compulsory. Why must i fight with this people to take my money every month. So every month i wait till the 2nd atleast noting i get paid on the 27th already and all my accounts has been paid already, in hope they deduct which they dont and i do an EFT. One month i just paid them on the 28th and guess what they debited and when i asked for my double payment reversed they tell me they cant and it will fall as a payment for the following month. *****s! who said i have the budget to pay double even. I left it as is and since then i wait till the following month to pay them atleast by the 2nd or 3rd sometimes longer if it falls on a wknd. Due to this practice i fell in arrears with my account when i was in an accident with my car and had to pay access etc. They didnt deduct and yes i totally forgot to EFT but why when i set up a debit order for the 28th of every month. Long story short i paid them what i thought was a full payment on the 2 August 2018 and 3 days ago i notice my wifi is no longer picking up but it shows i have data online. I do an online chat and they tell me i had to pay R2264 and thats why im paying R819 instead of R749 for the end of August. Never did they tell me my account was suspended and the chat just dies without the goodbyes..I take it everything is in order till i chat with them today again and they tell me due to the R64 my account suspended. Knowing its just prob a few days overdue. I paid them now but they telling me it will take 7 -14 working days for payment to reflect and then another 48 hours for the account to be unsuspended. By then my data i have which is capped will be gone as the data runs month to month. Im so upset. Why did they not deduct on the 28th why did they not tell me i had to pay R2264 i use the online portal to check my payments and since yesterday it was still showing R3000 something even though they confirmed the R2200 payment updated on the system already. I just want them to deduct on the 28th of every month Please i just want my account unsuspended Please. Im so exhausted fighting with Telkom every month to deduct. It cost to do EFT why is there a debit order set up? Whats gonna happen now i paid them i have proof now i have to wait 2 weeks for account to be unsuspended and by then the new data kicked in and my 60gb thats left has been taken away.TELKOM WHAT BUSINESS ARE YOU RUNNING THAT YOU CANT COMMIT TO EVEN TAKING YOUR MONEY FROM CUSTOMERS IF THEY ASK YOU.