Fighting a losing battle

I have an adsl line with router. The router stopped working 3 days ago, it is only about 6 months old. Went to shop in Clearwater, huge queues, a pleasant lady helped me and said I needed a reference number to exchange the router. She helped by registering the faulty router online. Needless to say I never received the reference, I then went back the following day to be told that they don't have stock of routers, what now? I called the call centre after 10 minutes the call was answered and was told that no one has stock of routers except southgate which is too far away but I can call the shops to see when they will receive stock, Have you ever tried to contact a Telkom shop by phone, ironically its impossible. All I need is a new router.<br> 2nd - also cancelled the data part of my contract with Telkom as the usage was too high and the several reports of this went unanswered, needless to say that they never cancelled the Data and im still paying the same amount when my data is through another company. I signed a month to month contract with you not a 24 month contract therefore please cancel my data.