fighting a losing battle

After posting about a router that is not working and being charged for data that has not been cancelled and i'm still being charged for each month.<br> Telkom referred my Hello Peter complaint to their technical dept for action.<br> Action Taken by Telkom - Technician called me last Saturday and said that he needed to fix my line as he had been told that the line was faulty. Lost for words, he said that he would report it to his supervisor and you guessed it, i'm still waiting.