Fibre woes: avoid Telkom!

Item: Telkom
Rating: 1
Author: Michiel H

After our area was readied for fibre, I app**** for an installation from Telkom on the 19th of April. I was told that the installation would be done the following week. I have since phoned six times to follow up on my order, and every time I gt a different explanation -- the technicians didn't know my address, my area isn't fibre-ready (it very much is), my order has been referred to Special Investigations (not that that yielded any results), my complaint will be escalated to the supervisor (no result), the supervisor will phone me back (I'm still waiting). I'm ready to move on to another service provider. Another dysfunctional SOE?

Helpful (0)

Replies (2)

Telkom's replyOfficial

25 Jun 2018, 07:49

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom's reply25 Jun 2018, 07:49

Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Michiel H's updateReviewer Update

25 Jun 2018, 08:57

Thank you, but it has been more than two months now, and I have been told several times that the matter is being followed up. Can you give me a precise date? Thank you for your attention.

Michiel H's update25 Jun 2018, 08:57

Reviewer Update

Thank you, but it has been more than two months now, and I have been told several times that the matter is being followed up. Can you give me a precise date? Thank you for your attention.