Fibre Upgrade! No A Downgrade

<p>I was contacted to upgrade my fibre line to 40MB. On receipt of the order by SMS my internet and phone stopped working. I reported the fault. It is now 6 days and no one has contacted me to address this issue. I still have no phone and no internet and Customer Service is unable to assist and cannot tell me why "technical" are not dealing with the issue. As I am now using Vodacom for internet and my mobile phone I am seriously considering cancelling Telkom completely. There is absolutely no service ethic and seems to me Telkom employees do not actually know what they are doing.</p>