Fibre to the home- Interruption of service since 14Feb 2019

No Fibre connection now since 14 Feb 2019 ********** Fault reported 494ATK140219. Followed up 15 Feb 2019 @9H30- Got call reference ********** 1. Still no service. Telkom provided via SMS the following fault nr ; ********** 88 @ 17H02 Follwed up again 15 Feb 2019 22h00- Call reference ********** 7- Still no service. Call reference 16 Feb 2019 @ 21h30- ********** 33- Still no feed back as to when the issue will be resolved- Query marked as urgent by Helpdesk operator. Telkom Representative will contact me ASAP. Followed up again 17 Feb 2019 12 H17- Call reference- ********** 9. Was told a technician is dispatched to me, the matter should be resolved shortly. Still NO SERVICE, NO Communication from any Technician. I pay a lot of money monthly for a service I am not receiving. I am also forced to pay additional charges for mobile data due to this pathetic and completely non existing service.