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Patrick M

1 reviews | Active since Sept 2013

22 Sept 2016, 14:11

Fibre to the home

<p>Over the past couple of months Telkom has been installing fibre optic cables in our area. Early July two Telkom sales persons came knocking at my door and told me that Telkom was ready to instal fibre to my home to replace my current ADSL copper line which is constantly down. On the 18th July I received an SMS confirming that my fibre order had been processed and a technician would be contacting me within 7 to 21 days to do the installation. Two months down the line nothing has happend other than almost weekly calls from Telkom trying to sell me fibre to my home. Dont they check their current customers records before calling. Calls to 10210 are just a waste of time as nobody can tell me whats happing. </p>

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Patrick M's update01 Oct 2016, 10:03
Reviewer Update

Thank you for responding to my compaint. Fibre installation was completed on 28th September. The installation staff were excellent. Pity though that I had to resort to social media to get the job done.

There is still an unresolved problem with the voice side. The call forwarding facility does not work and remains unresolved in spite of 5 calls to the call centre. The phone number is ********** .