Fibre Special

<p>Telkom phoned me in January to ask if they can upgrade my service to fibrespecial and promise me my package will not change. I agreed to change to fibre. Since then I dont get any feedback on when they will do the installation. Every time I phone there useless customer service centre they give me a installation date and nothing happened they dont even bother to come back to me to tell what is going on. I had a agent here yesterday again want to sell me Fibre package and she was standing next to me when I phoned there customer service centre again. She showed me on openserve website there is Fibre coverage in garsfontein area. The lady in the customer call centre response to her own agent when she was talking to her was all the fibre is taken and there is no space for fibre. As I was ask in January if I want fibre people who apply in March got there installations WHAT THE HELL!!!!!.</p> <p> </p> <p>Then there was a second story of they have to wait for permission from a counsil in the area to give permision and according to the complex I stay in the bored members have given the ok for fibre in December last year for fibre to be installed on the complex grounds. So its one bull**** story after another.</p> <p> </p> <p>The people in the call centre dont know how to do there work at all because every time you ask them something they have to put you on hold for about 15 minutes before she come back with a responce.</p> <p> </p> <p>Well how do they say WELCOME TO SOUTH AFRICA hahaha.</p> <p> </p> <p>I think at this point in time junk status is what we deserve in this country because of services like this,</p> <p> </p> <p>I also app**** for another line to be installed in meyers park area I received a sms for the installation to be done on the 6 June 2017 I must please be there this is a all day appointment. Guess what no installation was done and no call to say they cant make it. I have after I phone and asked what is going on I received a sms for the installation to be done on the 8 June 2017. Do these people think if you are a working person you can just put in leave for a day and if they dont pitch you have to put in another days leave its easy as that. NO TELKOM WE CANT JUST TAKE A DAYS LEAVE WHEN WE WANT TO........ Start getting your act in place.</p> <p> </p> <p>Very very bad service</p> <p> </p> <p> </p>