Fibre service is pathetic and agents are ***********

I'm so angry and frustrated at both Telkom and openserve the have a sing song when you call but can't deliver on the sing song the say when answering your call .I have been back and forth with Telkom about fibre at my residence,they keep sending an order through just so that openserve cancels when it needs to be installed due to no infrastructure.Yet i have a fibre box ,and line installed by openserve and provider being telkom to the previous owner .Was suggested to apply for free 30 day from openserve while they Telkom are sorting out my fibre order just for openserve to respond via email say order cancelled as you already have fibre and a fibre box in your house ...exact words in email from openserve. You can't get hold of no one telephonically that actually knows what is happening nor are these two parties able to speak to each other ,no human to human communication,how the hell are you going to solve complaints when you only communication is via a system.To top it all Telkom has done credit enquiries on my name which now reflects on my credit score ,all of this in vain .