Fibre Package Billing Errors

<p>Hi All<br /><br />Had a FTTH line installed mid-March and the package was advertised and confirmed @ R799 per month for a 20Mbps line and 100GB.<br />The 1st Debit Order came off end of March for R 1000. When querying, was told this was a pro-rata cost to cover the difference between the previous ADSL line and new Fibre Line.<br />Sounded acceptable so let it be until, at the end of April, anotherR 1000 debit went off my account.<br /><br />Phoned them again this week and, once again, was told this was a pro-rata cost.<br /><br />This is obviously an error as this was a full month on the Fibre Line and therefore the billing should have been R 799 only.<br /><br />Is it possible that someone could let me know what the situation is as I don't want the end of May to yield another R 1000 debit and have to start over trying to get a credit passed on my Telkom account.<br /><br />Many Thanks and Kind Regards</p>