Fibre over optimistic

Item: Telkom
Rating: 2
Author: Philip D

<p>Having subscribed to Fibre optic service which was installed very efficiently, the speed which I am charged for is 40Mbs but I only get 5Mbs. Emails to Telkom go unanswered and the service is abysmal but the billing from Telkom does not reduce proportionately. Clearly they believe they have captive customers and I guess they do!</p> <p>totally disillusioned</p>

Helpful (0)

Replies (1)

Telkom's replyOfficial

08 Aug 2016, 07:10

Hello Perpies

Thank you for taking my call.

As per our telephone conversation, please email your latest speedtest results to ***, subject line AI***.

We will await your response to assist further.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Telkom's reply08 Aug 2016, 07:10

Official

Hello Perpies

Thank you for taking my call.

As per our telephone conversation, please email your latest speedtest results to ***, subject line AI***.

We will await your response to assist further.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Fibre over optimistic

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