FIBRE ORDER DISAPPEARED

I ordered a 40MB Fibre installation on 10 July 2018 via your call centre. I only received an SMS stating thank you for my online application but there was no reference number in the sms. I phoned on 20 July to follow up with the order and was informed the installation was scheduled for 25 July. I asked that the date be changed to 30 July which was the date we moved into the new premises.

No technician came on 30 July and I spent an hour and a half trying to follow up on this order but suddenly no one at your call centre could trace this order on my ID number anymore and I never had an order number. I however don't understand how the person could give my an installation date when I phoned on the 20th and now suddenly there was no order?

On 31 July I phoned again and restarted the whole process to order the installation (order number ********** 23A). The person that did this order however ordered an ADSL line instead of Fibre and the next day I checked the order was cancelled again without anyone informing me.

On 1 August 2018 I AGAIN ordered the Fibre installation. Order number ********** 41A.

I please need this installation escalated, I am completely at a loss how this process can be such a problem. My fiance is on study leave next week and he needs Internet to enable him to access his study material. Can anyone please fasttrack this order to get it installed. Thank you