KL
Kimay L
1 reviews | Active since May 2026
18 May 2026, 15:23
Fibre order
I am writing to formally lodge a complaint regarding my fibre order ***A, which has remained unresolved since 23 April 2026. Despite multiple follow-ups with the assigned consultant and internal teams, my order is still stuck due to an internal system error during the credit check process (“BPA return error”). I have been advised that the matter was escalated however, no feedback, progress, or resolution has been provided.
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Kimay L's updateReviewer Update
21 May 2026, 10:31 A month later and Telkom still cannot finalize a simple fibre order. Endless excuses, incorrect package changes, no DebiCheck sent, and absolutely no urgency from consultant Faith Nxumalo or the support team. Completely unacceptable service.
KL
Kimay L's update21 May 2026, 10:31
Reviewer Update
A month later and Telkom still cannot finalize a simple fibre order. Endless excuses, incorrect package changes, no DebiCheck sent, and absolutely no urgency from consultant Faith Nxumalo or the support team. Completely unacceptable service.