WR
Wynand R

1 reviews | Active since Nov 2009

20 Sept 2016, 17:16

Fibre Optic offer cancelled

<p>I order a fibre obtic instalation in August 2016 by calling Telkoms myself. A reference was given to me and I was told the installation will be done within the next two weeks. I call in today only to discover that my order was cancelled due to a deposit I did not make. I was never told by anyone about this required deposit. The problem is that the special offer for August expired and if I want to order again I cannot get the 100 gig data for 24 months for R699. Order nr ********** 68A</p> <p>As I did not make the mistake and the consultant at Telkom acknoledge that the mistake was made by Telkom I would like to re-instate my order with the same benefits as on the August special.</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply21 Sept 2016, 08:18
Official

Hi wynandr,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

WR
Wynand R's update26 Sept 2016, 16:37
Reviewer Update

Hi

Please let me know what is the status of my application as I still would like to make use of the service as I ordered

Regards

Wynand