FIBRE NOT WORKING

From the Telkom Advert we decided to install Fiber which was installed on 4/7/2018. VT-WTP-OB 2817. After numerous complaints our Fiber was only activated on 12/7/2018. Ref: ********** and ********** 89 on the 17/7/2018 our Fiber was down again Ref no: 91395 and it only came back on on 19/7/2018 We called Vuma Tel - Ref no: 92036 on 20/7/2018 but to no avail. It only came back on 23/7/2018 at 11:30am for only two hours as 1pm it was down again 26/7/2018 Ref no: 93240 - Fiber off again 28/7/2018 -Fiber back on at 12:20pm 31/7/2018 - Fiber off again. 7/8/2018 - Fiber off again -Ref no: 895568 at 19.44pm There are still so many more reference numbers and we sit on our Mobile phones trying to resolve the matter with extremely imcompetent staff. There are more than 40 Reference numbers. This has been extremely frustrating for us as we are 99% of the time off. This impact our lives as our children are doing online exams and cannot complete it. Our children are at University so these exams are very important. It has been four months of frustration and increased cellphone bills which Telkom or Vuma Tel will not pay. The public must consider carefully before opting for useless Fibre/Telkom products. My husband Mark Daniels is a Fibre Optic training facilitator and therefore i know he knows what his talking about. He has been dealing with both companies but to no avail. Telkom and Vuma tel please DO NOT insult our intelligence, please deliver the service that you so PROUDLY advertised. We need the matter resolved URGENTLY PLEASE?