Fibre not quick or easy at all!!

I app**** for Fibre with Telkom through frogfoot and was approved. The ads all say its quick and easy, definitely not the case at all. I continuously had to follow up and more than a month later the installation was done. The Frogfoot technician did the installation on the Tuesday but not all the lights were on. He said he all the lights had to be on and he needed a picture to get paid. When he came back later they were still not all on.

The following morning I let him know all the lights were on and he asked me to send a picture, which I did. But I am over 70 and don't know how to connect.

I waited for him to come back but he didn't. Eventually on Friday I phoned Telkom for assistance. The first call there was no applicableoption to choose. The second call I waited and got a consultant and the call ended. The third consultant was a woman who eventually explained that Frogfoot hadn't marked the job completed and therefore my Fibre wasn't active yet. I was very irate as I'd expected this done on Tuesday or at the very least Wednesday and it was already Friday with no contact from Frogfoot or Telkom.

I asked the consultant how I change the rating for Frogfoot as they'd already requested a rating on the Tuesday and I'd given a good one which I now wanted to change. The consultant became quite defensive of them and said there is no way to contact them. I insisted I wanted to change the rating. When I kept insisting she became extremely rude and refused to assist me any further. When I threatened to cancel all my products with Telkom she told me to cancel then. I then hung up on her.

I eventually got this sorted but I will never get or upgrade any products from Telkom and this after dealing with them my entire adult life.