BR
Barry R
1 reviews | Active since Dec 2015
25 Mar 2019, 20:02
Fibre not activated
I had vumatel install fibre in my house on the 1st March 2019. I called Telkom to activate and the router arrived on the 12th of March. Since then I have been calling thrice a week to find out when my line will be active. Every single time I was told it will be escalated. I even asked for a manager to call me today. I have had no feedback. The poor service is extremely frustrating as not even in your stores will they help. If I do not hear from you by tomorrow. If I do not hear from anyone tomorrow I will cancel the service and you welcome to collect the router.
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Barry R's updateReviewer Update
29 Mar 2019, 11:11No response from Telkom! Just goes to show what you think of your clients! I had a manager call me on Tuesday and I told her to follow up with me on the 29th March as this would be 19 working days and still it has not been activated. You have done a great job, I am going to cancel this deal and move to a different service provider because this is just pathetic!
BR
Barry R's update29 Mar 2019, 11:11
Reviewer Update
No response from Telkom! Just goes to show what you think of your clients! I had a manager call me on Tuesday and I told her to follow up with me on the 29th March as this would be 19 working days and still it has not been activated. You have done a great job, I am going to cancel this deal and move to a different service provider because this is just pathetic!