FIBRE NIGHTMARE

<p>I was contacted by a Telkom sales agent on 11 March 2016 advising that Fibre is in my area and asking if I wanted to install it in my house.</p> <p>The consultant assured me that my current plan would not change - i.e. uncapped internet, and that I would actually receive a 10mb line - AT NO EXTRA COST. </p> <p>Fibre has only been installed in my house now and to my horror I found out only when I had NO internet on 11 June 2016 that Telkom has changed my package (without my knowledge or consent) and I have basically been throttled from 11 June to the end of the month.</p> <p>I contacted the sales department and spoke to Oren Ori (on Monday 13 June 2016 @ 8.24am) and he assured me that the Manger of the sales agent, Ellias Msisa, would contact me urgently, as</p> <p>1. I did not consent to changing my plan - I currently pay R250 per month for an uncapped option and now Telkom wants to charge me R800 per month for capped option</p> <p>2. I have not received a copy of my signed agreement</p> <p>3. I was not informed that my existing telephone was not compatible with Fibre and I now have to pay extra for a new phone</p> <p>4. I did not agree to a fixed term contract and was told by Oren that if they change my package that there would be penalties????!!!!</p> <p> </p> <p>No-one has bothered to phone me and yet I still sit with an inferior internet package compared to what I had before I changed to Fibre.</p> <p>I will NOT pay penatlies and I did not agree to a fixed term agreement. I wish to cancel with Telkom and move to another provider who actually offers what they promise.</p> <p> </p>