Fibre line *still* being held hostage

90 days for my services to be cancelled and my line released so that I can move to a faster provider. I am still waiting. Hours on the phone and hellopeter posts have also received no response. According to Telkom my services are no longer on their system, but my new provider cannot take over the line because Telkom is still holding it. You are costing me business, and I will pursue legal recourse if this is not resolved!