Fibre line not installed/working since 16 September

<p>I app**** for a new fibre line on the 15th of September with OpenWeb. They work through openserve/Telkom. It is now almost 2.5 months since I app****. There have been technicians to my house, but it is still not working. They have so many different departments in Telkom and every time someone else in another department needs to come. I don’t have a direct line to them, and when I contact them, it is always escalated. Escalated to where?? Never in my life have I had to deal with a company with such incompetence. I only want my fibre up and running!!</p>