Fibre Line Installation Confusion

Our fibre line was installed on Wednesday, the 13th of June, since then I have been struggling to get it working.

When calling Telkom, we keep getting told to phone the Technical Dept, Sales Dept and even Vumatel.

We currently have an ADSL, 4mbps line and app**** for and upgraded to a 20mbps Fibre Line.

They installed the Fibre Line and modem and gave no instructions as to how to get it working and since installation a week ago we have not been able to use it.

We now cancelled our ADSL Line because we were told by an agent that it will cause telkom to switch my account from ADSL to Fibre but to no avail.

I requested that a technician be sent to my house to inspect the installation and assist me in getting it setup properly. A few hours later, the technician called me and suggested that I "just be patient and stop reporting a fault on the line" because there is no fibre installed and they cant see any fibre line on my account - only an adsl line. I tried explaining that I cancelled the adsl line and even offered to give him the reference number given to me by the agent who assisted me. He persistently wanted me to give him the B number, but i was told by another agent that I will not be receiving a B number because they will simply be converting my TIN number (for my adsl line) from adsl to fibre because I took fibre through Vumatel and I will only be using Telkom as my ISP.

I am really frustrated with Telkom at the moment and feel like cancelling all my services because their technicians and sales agents do not have proper training on how to handle these situations...

If this matter is not sorted by the end of the week I will be cancelling all of my services and Telkom will never see me as a customer ever again!