Fibre line down for 3 weeks

My fibre line went down on the 14th of December. I immediately logged a call - 70CTZ141217, I called again on the 15th. On Saturday the 16th I called again. After receiving no feedback or service I left on holiday on the 17th thinking 2 weeks should be more than enough for Telkom to sort the issue. Yesterday on the 2nd of January I arrived back from holiday just to find out that the internet is still down. I called again and the lady said that a technician was only assigned on the 30th of December. I asked her to escalate the call as this is totally unacceptable, and I need the technician to call me to keep me updated on why the line is still down. She apologized and escalated the call - ********** . This morning I phoned again and no progression, the lady promised me someone will be in touch to give me feedback. Still nothing. Seriously, almost THREE weeks to fix an outage to a fibre line?? This is UNACCEPTABLE.