Fibre line down, bad service

Morning i still have no joy with the fixing of my fibre line , reference no ***6 form telkom. Vumatel are blaming Telkom and Telkom are blaming Vumatel. I have requested technicians from both parties to physically come to my premises,27A ponsford cresent escombe Durban 4093 but nothing is been done to rectify this and each time i phone its the same story where i have to request again, i have phoned 42 times and this has cost me a lot of money . this is very bad customer care services. I am now begging for someone to take it apon themselves and help me. otherwise i have no alternative but to change to another company for fibre.I have been with vumatel from the beginning and with Telkom. but this is very bad from both parties.

Regards Ben Beneke ***