Fibre line contracts!!

We have had our fibre line installed 10 April 2019, via Vumatell. They advised us that we only to call telkom and the account will be activated. I phoned them the same day and the first person I spoke to said it will only take 48h for the line to stabelise and then we should be fine. Since then I have been wasted 118min of my airtime and still we have no internet connection. There has been lies of managers that will call me, that did not happen. I have phoned and insisted on talking to manager, they could not find the managers. I am now asking that they come remove their router. This is very frustrating to say the least.