Fibre Line connection

I was given a quotation by Telkom in April to install a Fibre Line to my home . The quotation clearly states \Telkom will do all installations and modem replacements for free ". To install the fibre line requires a ducting which is basically a plastic tube that runs from the boundry of the property to the house . When the installer arrived they insisted that I pay for the installation and recover the R5000.00 from Telkom . <br> I have been trying since 10 July to get Telkom to refund this amount despite having provided copies of the correspondence requested . After an initial response from Robyn Green "