Fibre line

We have uncapped fibre line with Telkom, I am so dissatisfied with thier technical support.

1. 21th June problems experienced with fibre at this time the fibre line was slow at times but picked up, so we did not see the need to log a fault. 2. 27th we contacted technical support. We were advised to switch off router and wait 15 minutes. No difference after doing this. Call cut off agent did not call back to even check if we had fixed the issue. We tried calling back but they had closed.

3. 28th June called technical support, call logged for technicians to fix ref noDear Customer, Fault *** has been created for Fixed Voice Product ***. Telkom will endeavour to resolve this problem asap. Apologies for the inconvenience. Please do not reply to this SMS. Telkom. 4. 29th called technical support again, consultant advised me that our compaint was not even handed to a technician as yet. Ref no62ARK290619 This consultant insisted our internet was working from thier side. But still no help. We rated thier service a 0 before ending call. 29th June we receive a call from Telkom stating that they will send out a technician.

No call, no technician......still waiting.