Fibre issue - 17 call centre agents NO RESOLUTION

I am a fibre customer. Five days ago, my internet stopped working. I have been in touch with 17 call centre agents, my line has been tested (it works), my router has been tested (it works), my account is fully paid. Agents in the technical department say that my account is reserved and that its a sales department issue. The sales department say that everything is active on their side and that its a technical department issue. My problem is still not solved. <br> <br> I am at my wits end and have been pushed from pillar to post. I am extremely unhappy with the service from Telkom and am considering cancelling my fibre subscription after only three months and moving to a competitor.<br> Telkom's systems are in shambles.