FIBRE INTERNET SERVICE DOWN, NO ATTENTION FROM TELKOM FOR A WEEK

When you hear and read all this negative reviews about Telkom, you think that it can't be that bad, and maybe, people just like to complain too much, until you are in the same situation.

I run an airbnb, my fibre internet services stopped working on the 23rd February 2019. I logged a call (196atk230219/ ********** ), I have called Telkom almost everyday since I logged the call , to do a follow-up. Today is the 2nd February 2019, and technician has not been sent on site. In the meantime, I'm getting bad reviews on Airbnb because of this.

I really don't understand them, do you just have to accept that it takes this long to attend to a problem, yet alone solve it. It is ridiculous, because at this stage, you should at-least know what the problem is. This not a free service, I'm paying for this, if within a month, if my internet service is down for more than half the month, I believe I should get a refund.