Fibre Internet Low Bandwidth

My Fibre Speed is supposed to be 40 Mbps but is 0.2 Mbps on Telkom Internet. The call center and I tried resetting the port, resetting my password on the modem which never helped. I changed the modem setting to another ISP Webafrica and the problem is the same so definitely the Bandwidth issue again. This is the same problem I had for Sep2017 and Oct2017 due to lack of Bandwidth in my area after 5pm.