Fibre Internet Down

<p>Dear Telkom</p> <p>Please note that our fibre internet has been down since the morning of 16 September 2016.</p> <p>We have contacted the call centre and reported the matter - however we have not received any feedback.</p> <p>Our company paid a lot of money and received a lot of promises about the benefits of Fibre, one of them that it is 99.9% reliable. However this is not the first time that we have experienced down time.</p> <p>Matter was also reported to the ISP - however the fault is at Telkom.</p> <p>Are you going to re-imburse us for the downtime as well as data costs incurred as a result of the downtime?</p> <p>We are a professional services company that receive our income from selling time - this wastage of time must also be re-imbursed.</p> <p> </p> <p>I will certainly not recommend anyone to Telkom Fibre if there are no benefits.</p>