Fibre installed yet Telkom takes a month to activate

About 12 months ago I ordered a month to month ADSL contract from Telkom.

When I tried to find out how I can cancel said contract I was told that I was on a 24 month contract and that there will be penalties raised on my account if I want to cancel I told the consultant that I want to move to Fibre and they suggested an upgrade to a 12 month contract. I accepted this offer just so I can get Fibre and I really did not want to deal with all the politics getting myself out of a contract I did not want in the first place...

Then after struggling around 2 - 3 weeks trying to get the order logged and hearing different excuses from everyone I suddenly just received a new router (12/08/2018) and was told my order was successful and Vumatel would come and install within the next week...

Vumatel came and installed (24/08/2018) as said with amazing service and workmanship but then the sports started, I phoned Telkom immediately and requested the activation of my new Fibre line and the deactivation of my ADSL line. The Lady on the phone promised me that it will be up and running within 24-48 Hours.

I have since spoken to a dozen consultants and have been transferred to may department getting excuses of the system between Vumatel and Telkom is down. Then there is a backlog, then again it will be done by end of bussiness. Today I phoned and I was told all their systems is down I should just be patient. I have been patient for almost a month now and the only Fibre I have is a router that is flashing and telling me the Fibre is working but I still have an ADSL line that is unreliable and at some times running at 0.18 MB/s.

I have also asked on numeral occasions to speak to a manager and every time I'm told they will phone me back with no happiness or phone call.

I am really getting to the point of asking Telkom to please come and remove everything from my house ADSL included and just moving to Vox. I mean really I was trying to just be the better person with them placing me in a 24 month contract and just continue with their service but then they need to come to the party...

I WANT MY FIBRE WORKING and not just pretty lights telling me there is Fibre...