Fibre installed but not reflecting as available on system.

Dear Telkom / Openserve.

Openserve has installed Fibre in our complex in Equestria, Pretoria over six (6) months ago. Since then it has till today not shown as installed in either telkom or openserve's coverage map.

I have spoken to Hauweii technicians, openserve support, telkom 10213, Telkom 10210, Telkom store representatives, Telkom facebook messenger representative and even posted on forums seeking support.

Please urgently assist that I can get the connection reflecting on the system to proceed with line activation. Thank you.